Pre-sales    DNS   Control Panel   FTP   Paths   E-mail   CGI, PHP, MySql, ASP 
  Software Versions   Billing   SSL   Add-on Domains / Subdomains

Pre-sales questions

Q. Will you place ads on my site?
A. We will NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?
A. We accept credit cards via 2checkout or international bank transfers as well as PayPal.

Q. Are your server's Unix, or NT?
A. Our servers are Linux, CentOS 5.5

Q. How do I get support?
A. Read the FAQ's, Use teh site-helper.com website and if you can't find the answer their then email us.

Q. Do you offer MS Front Page server extensions?
A. Yes, you can enable the Front Page server extensions from the control panel.

Q. Do you allow adult sites?
A. No, we do NOT allow adult sites.

Q. What is considered adult content?
A. Anything that a mother would not want to show her 7 year old daughter.

Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is for all plans except the developer plan is called Direct Admin. A demo of Direct Admin can be found here: http://www.directadmin.com:2222 Login with the username demo_user, and the password demo.

Q. Can I pay monthly?
A. Yes, all hosting payments are monthly.

Q. How long does it take to setup my account?
A. Your account will be setup with 24 hours or receipt of payment

Q. Are there any hidden costs, or setup fees?
A. No

Q. Do you offer telnet or shell access?
A. No, due to security reason's we do not offer telnet or shell access. You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

Q. Do you offer 3rd part cgi scripts for installation?
A. No.

Q. Can I password protect directories?
A. Yes you can password protect directory's within DirectAdmin.

Q. Do you sell Domain Names?
A. No, we do not sell domain Names. We suggest either Directnic.com or Easily.co.uk, both of theses services offer a control panel to admin your DNS.

DNS

Q. How long does it take to get my domain working?
A. It can take between 1-48 hours for a domain to fully propagate.

Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome email you can email us requesting your dns.

Control panel

Q. Do you have a manual for the Direct Admin control panel?
A. Go to http://www.site-helper.com

Q. How do I login to my control panel?
A. You go to http://www.yourdomain.com:2222

Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.

FTP

Q. Where can I download a free FTP client?
A. We recommend downloading Filezilla.

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my Control Panel password?
A. Please allow an hour for your FTP password to sync with your DirectAdmin password.

Paths

Q. What is the path to my users files?
A. The path is /home/username/public_html (do not delete this directory !!)

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

E-mail

Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's.

Q. What are the settings for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your control panel and create a subdomain to go to the address you just copied.

CGI/ASP/PHP/MySql/JSP

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755 and that have uploaded them in asci mode.

Q. How do I create databases and manage them?
A. Login to your control panel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

Q. Do you provide support for any of the scripts installed with Installatron?
A. No, all of the scripts have their own support. We do not provide support for any 3rd party scripts.

Software Versions

Q. What version of php are you using?
A. We are using version 4.3.4 and 5.2.11

Q. What version of perl are you using?
A. We are using version 5.6.1.

Q. What version of MySQL are you using?
A. We are using version 4.1.22

Q. What version of Direct Admin are you using?
A. Our servers automatically stay up to date with the most recent stable Direct Admin version.

Billing 

Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to cancel within thirty days, and we process your refund in less then 24 hours.

Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically be deducted.

Q. How do I stop billing?
A. If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content." We will verify with you before the account is terminated.

SSL

Q. What is the difference between shared ssl and private ssl?
A. A shared ssl displays as https://server-ip-address/~yourusername/ 
A private ssl would display as https://www.yourdomain.com in the address bar.

Q. How do I purchase a private ssl from you and what type is it?
A. Please email us for latest offers and instructions

Q. What is the path to the free shared ssl?
A. We need to activate the shared ssl on each site manually that will require it.

Q. I would like to purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $30.00 installation fee.

Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.

Addon Domains / Subdomains

Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.

Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.